Refund Policy


Our policy lasts 14 working days. If 14 working days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
If you wish to cancel using this right, you need to inform us in writing within 14 working days starting the day after you received the goods.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

1480 Beachey Place, Carson 90746, United States
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:

1480 Beachey Place, Carson 90746, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FDA Disclaimer:
The information regarding R's KOSO has not been evaluated by the Food and Drug Administration. R's KOSO product is not intended to diagnose, treat, cure, or prevent any disease.

R’s KOSO product is a nutritive functional food aiming at the improvement of overall gut health. The benefits listed are the results of improved intestinal bacterial flora. R’s KOSO does not guarantee effectiveness as individuals are different as well as the reaction to our product.

Always check the product ingredients and usage instructions prior to using R’s KOSO or before the diet program. If there are discrepancies, please follow the information provided on the product label or packaging. Please contact us directly for clarification as to product labeling and packaging details and recommended use.

R’s KOSO is not intended to provide treatment or medical service through the product, Site, or services. The product information provided by R’s KOSO, including information that may be provided on this Site directly or by linking to third-party websites is provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health-related diagnosis or treatment options.

You should consult your health care professional about interactions between medications and/or nutritional supplements you are taking and R’s KOSO. Comments made in any forums or media by employees, Site users, or third parties are strictly their own personal views made in their own personal capacity and are not claims made by us, or do they represent the position or view of R’s KOSO.

We do not recommend our product to anyone with diseases or conditions which could be aggravated by the consumption of sugar content, certain ingredients of the product, fermented product, or acidic components in R’s KOSO. Especially, if you have diabetes, Gastroesophageal Reflux Disease (GERD), or any food allergies, please discuss the use of our product with your general physician if you have concerns before taking R’s KOSO.

Only requests of refund-related within the scope of our regular return policy and/or in case of defective product may be approved.

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